Terms & Conditions

1. Quotations and bookings

Quotations are based on the information supplied by the customer, including inventory, access conditions, distance, dates and requested services. A quotation may change if the information is incomplete or if the scope, inventory, route, access, timing or service requirements change. A booking is confirmed only after we accept it and any agreed advance payment is received.

2. Customer responsibilities

The customer must:

• Provide accurate details about the belongings, pickup and delivery locations.
• Disclose stairs, narrow access, lift restrictions, parking limitations and unusually heavy or fragile items.
• Obtain required building, society, parking or access permissions.
• Ensure an authorized adult is present at collection and delivery.
• Keep valuables, important documents, medicines and essential personal items separately.

3. Prohibited and restricted items

Unless expressly agreed in writing, we do not transport hazardous, illegal, explosive, flammable, perishable or dangerous materials. Customers must not include cash, jewellery, confidential documents, weapons, plants, animals or other restricted items without prior written disclosure and acceptance.

4. Packing and inventory

Customer-packed goods must be packed safely and appropriately. We are not responsible for damage caused by inadequate customer packing. Where we provide packing, the customer should identify fragile, valuable or special-care items before work begins. Inventory or condition records should be reviewed at pickup and delivery.

5. Pricing and payment

Charges, taxes, payment stages and included services will be stated in the quotation. Additional work, waiting time, extra trips, difficult access, storage, tolls or changes requested by the customer may result in additional charges. Payments must be made using the agreed method and schedule.

6. Changes, cancellation and rescheduling

Changes are subject to availability and may affect pricing. Cancellation or rescheduling charges, if applicable, will depend on the notice provided, resources already reserved and expenses already incurred. Any specific cancellation terms in the accepted quotation take priority.

7. Collection and delivery times

We make reasonable efforts to follow agreed schedules. Arrival and delivery times may be affected by traffic, weather, road restrictions, vehicle issues, authority checks, natural events or other circumstances beyond reasonable control. Unless expressly guaranteed in writing, dates and times are estimates.

8. Loss, damage and claims

Customers should inspect belongings at delivery and report visible loss or damage promptly. Claims must include reasonable evidence such as inventory records, photographs and proof of value. Liability, exclusions and any transit protection or insurance will be governed by the accepted quotation, service agreement and applicable law. Normal wear, pre-existing damage, concealed defects and damage caused by customer packing may be excluded.

9. Storage services

Storage availability, access, charges and duration are subject to the agreed storage terms. Customers must not store prohibited goods and should maintain accurate contact information. Redelivery may require reasonable advance notice and payment of outstanding charges.

10. Website use

Website content is provided for general information and may change without notice. You may not misuse the website, interfere with its operation, attempt unauthorized access or copy protected content for commercial use without permission.

11. Third-party services

Where a move requires a third-party carrier, storage facility, specialist handler or other provider, their terms may also apply. We will use reasonable care when coordinating providers but are not responsible for matters outside our reasonable control.

12. Governing terms and disputes

These terms are governed by the laws applicable in India. The parties should first attempt to resolve concerns through good-faith communication. If a dispute cannot be resolved, it will be subject to the jurisdiction agreed in the applicable quotation or service agreement.

13. Changes to these terms

We may update these website terms periodically. The terms accepted for a confirmed booking will continue to govern that booking unless both parties agree otherwise.